International QA x5 - Durban

Friday, 24 March 2017

Item details

City: Durban, KwaZulu-Natal


Contact name Moesha
Phone 0314923545

Item description

The Quality Assurance candidate is to ensure call quality, adherences to sales conduct and provide feedback to enhance performance of the sales agents.

General Description:
-Monitoring of sales/non-sales calls
-Ensuring agents comply with sales procedures / Coaching and development of sales agents
-Risk management in terms of miss-selling and possible claims against the company
-To eliminate cancellations and returns by providing feedback to agents

Knowledge, Skills and Abilities Required:
- Min 6 months QA experience
-Call audits on various campaigns
- Computer literate
- Communicate in a clear and concise manner
- Dedicated worker with good time management and patience
- Administrative abilities
- Excellent listening Skills and ability to communicate in writing
- Attention to detail
- Target and results driven /Decision making skills, analytical skills

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